How we protect your information
3 min read
In a nutshell
Protecting your family's information is a core part of how Threadline is designed. We use technical and organisational safeguards to protect information while it is stored and transmitted.
The information in Threadline can be sensitive
Preparing for an ADHD assessment may involve information about your child, family, school experiences, health history and previous assessments.
We recognise the trust involved in asking families to bring this information together.
Security safeguards
Threadline uses safeguards that include:
- encryption while information is transmitted
- encryption while information is stored
- secure authentication
- access controls
- audit logging
- regular security monitoring
These safeguards are designed to reduce the risk of unauthorised access, loss or misuse.
Good to know
No online system can promise zero risk. We continuously work to protect your information and review how Threadline handles sensitive family information.
You also help keep your account secure
You are responsible for keeping your account secure.
Use a strong password, protect access to your email account and do not share your sign-in details with people who should not have access to your Thread.
What if I have a security concern?
If you believe someone has accessed your account without permission or you notice something that concerns you, contact Threadline Support as soon as possible.
Give us a brief description of what happened. Do not send passwords, full payment card details or other secret credentials in your support message.